Refund policy
At Alhusayn, we strive to provide you with the highest quality products. We understand that customer satisfaction is important, so we take utmost care to ensure that the items you receive are defect-free and use high quality packaging materials which guarantee this.
However, due to the high costs involved in processing returns and exchanges, we do not accept returns or exchanges.
In the event that you do receive a defective item, we kindly request you to contact us at [email protected].
- Please provide us with detailed information about the order and
- pictures of the product and the defect.
We will thoroughly examine the provided information and notify you via email within a reasonable period of time.
Based on our examination, if it is determined that you are entitled to a refund or a replacement due to the defect, we will take appropriate action. If eligible, we will either replace the product with a new one or refund the purchase price, using the original method of payment.
We understand that situations arise where returns or exchanges may be necessary, but the costs associated with these processes are significant. Therefore, we have implemented this policy to ensure that we can continue to offer our products at reasonable prices. Rest assured, we are committed to providing you with excellent customer service and taking utmost care to deliver defect-free products.
